Please click "Forgot Password?" and a new password will be issued and sent to your email.
What should I do if I have forgotten my password?
How can I update my personal details?
You can update the information in My Account > Personal Details or contact us by email.
How can I contact you?
The NordFX support team is here for you. You can contact us via email (Support@Binary.NordFX.com) or by the phone number for your area on the Contact Us page or via our live chat.
Should I install software?
No, NordFX is a web-based trading platform, meaning you can log in to your account and trade on any device that has Internet connection.
Where can I view my transaction history?
All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just log in to your account and select the information you wish to view.
Where can I view the precise trading hours of each asset?
A detailed list of all our available assets, their descriptions, expiry times, symbols and trading hours is presented in the Asset Index located at the bottom of the homepage.
What is the time shown on this site?
The time is set at GMT+0 and it's synchronized with the market time.
Colors of the rates on the trading platform
Green indicates the rising of a price, and red indicates the falling of a price.
What is a binary option?
A binary option is a prediction of the direction the price of an underlying asset will take by expiry time. For example, if the price of gold is currently $1,500, will it rise or fall by 17:00? If the trader predicts correctly, he will receive the full payout stated in the contract. With a binary option, the trader never purchases or sells an asset, he merely predicts the direction, and the trade expires in-the-money even if he was right only by a single pip. Binary options are a safe way of trading as the risk/reward is known from the outset. Payout structures vary and are usually between 70% - 550% of the investment amount (depending on the type of option). Binary options have been growing rapidly in popularity since 2008 and became regulated by CySEC in 2012.
What is an underlying asset?
A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.
What is the maximum investment amount?
The maximum investment amount isn't limited. Traders can invest as much as they need to be able to trade.
Open Account 7
What is the minimum deposit amount?
1 EUR or 1 USD, depending on the currency of your account.
How can I register?
Registering at NordFX is extremely simple:
1. Click "Open Trading Account" on the homepage.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click on it.
5. That’s all! Welcome to NordFX!
I have problems with the registration process. What should I do?
The NordFX Support team is here for you and ready to help! You can contact us by phone, by using the Contact Us form in the menu of the page or by email: Support@Binary.NordFX.com
Are payouts taxable?
NordFX traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.
How secure is trading with you?
We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments in the web. This system is automatic, and you will receive an instant notification if your browser does not support it.
Do I have to deposit money for registration?
No. A deposit is not required and no credit/debit card details are requested in order to register for this site. However, you will have to deposit money to start trading.
What currency can I use for trading?
You can open an account in USD or EUR. Please note that you cannot change your choice of currency after registration.
What is a Call Option?
"Call" represents the upward direction that a price may take. If you believe that the price of the asset will rise by expiry, then "Call" is the button to click.
What is a Put Option?
"Put" represents the downward direction that a price may take. If you believe that the price of the asset will fall by expiry, then click the "Put" button.
How can I make a trade?
Once you have deposited funds, you can make a trade by clicking "Call" if you believe that the price of the chosen asset will rise by expiry, or by clicking "Put" if you believe that the asset price will fall by expiry. You will then be asked the amount you wish to invest and to approve the trade. The selection may be canceled by clicking on "X" at any time before the approval of the trade. Please note that the rate keeps updating in the investment box.
What are the rates displayed in the trading boxes?
The rates here are the quoted prices of the underlying assets. NordFX offers rates based on live feeds from Reuters. Please note that rates offered by NordFX are not always reflective of exact market prices – they can vary up to a few pips. The rates we present in the trading boxes on our homepage are the prices at which NordFX is willing to sell options.
What is the expiration rate?
The expiry rate is the price of the underlying asset at the time of expiry according to feed providers such as Reuters. This is the determining factor in if the option has expired in-the-money or out-of-the-money.
What is the expiration time?
The expiration time is the time and date when an option expires.
Why do the rates continue to change before I make a decision?
Like the market, rates at NordFX are dynamic and change every second. Market fluctuations affect our automatic pricing engine that displays rates in real-time. However, NordFX rate capturing is as good as technology allows. Additionally, you have the option to cancel your trade if you didn't receive the exact rate you wished to trade at.
For your convenience, NordFX makes rate analysis as easy as possible by showing a blinking movement every time the price fluctuates and by the color indicator that turns the price green for an upward movement or red for a downward movement.
Why am I unable to make a trade?
Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade outside of the market trading hours. If neither of these reasons is the case, please contact us by email at: Support@Binary.NordFX.com or by phone.